Italiano
About us.
Established in 2010 CFC S.r.l. has experienced continous professional development. The primary focus being customer oriantated within Civil Aviation, underpinned with decades of experience by our supportive customer focused staff.
Efficiency, Flexibility and Professionalism are our strengths.
All airport activities are performed by CFC S.r.l. in compliance with
safety and security protocols and procedures.
We provide a continuous improvement program to service and meet
our customers needs.
Airport office, CFC S.r.l.
Torre Uffici EPUA 1 Via G. Schneider snc
Fiumicino Airport 00054 Rome Italy
Phone +39 345-3460951
Registered office, CFC S.R.L.
Via Pietro Fedele, 40 Rome 00179 Italy
Airline representative
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The efficiency, quality and punctuality of the services offered are fundamental in air transport. An airline can be successful against its competition when it manages to guarantee timely assistance to its passengers, crews and aircraft at all times.
Some companies have considered it strategic to equip themselves with their own staff at the airports of their commercial interest, to guarantee maximum efficiency and the possibility of timely interventions. Very often this advantage translates into a greater investment and fixed costs which are not always fully amortized.
In a sector in which the "fight against competition" can be conducted not only in terms of efficiency but also in terms of price, the CFC offers the possibility of outsourcing some services, guaranteeing high quality standards with its highly qualified staff, significantly reducing costs.
Services
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Flight supervision
This service is carried out in accordance with all Carrier’s requirements and in compliance with Airport Regulations and Air Passenger Rights Chapter.
CFC guarantees the OTP (On Time Performance) with the continues presence of staff on site, in order to take immediate action in case of necessity and contract breach.
CFC ensures that passengers are always fully informed about schedule changes and any other updates. As timely communication is a fundamental strenght of our successful services. Whenever a delay or an inconvinient occurs, CFC is always available to handle and assist our customers (Airlines and passenger).
CFC represents the Carriers, supporting Company standards and reputation. Ensuring all associated baggage fees and ancillary services are handled correctly and professionaly.
CFC actively performs Crew briefings providing advice on operational decisions to be taken with regards to airport operations and contingency planning. CFC records all service timings and inefficiencies, ensuring the correct assignment for correct and delay codes. CFC issues financial reports related to invoices that could be disputed due to a service not / or partially provided according to the undersigned SLA or GHA.
Other airline services
ACDM – Airport collaborative decision making
CFC is actively involved as part of ACDM, required by Eurocontrol. The Airport Collaborative Decision Making.
(A-CDM) is an operating procedure set out to improve air traffic management through better standardized
information sharing between the airport Management, Airlines and all providers of airport services and air traffic.
Born from the Eurocontrol platform to manage the separation of traffic according to an EOBT as current as possible for all flights departing from European airports. ACDM proves an exceptional tool for Carriers to audit all providers of airport handling services and is beneficial for ensuring the OTP, identify the correct delay codes and improve the quality and punctuality of the services.
In other European airports, Carriers have benfited from the usefulness and assist in the management of ACDM so maintaining the benefits. Unfortunately in Italy Carriers endevour to streamline their work, leaveing management of this supervisory activity to the Handlers. Without understanding that this constitutes a conflict of interest, which allows them to cover shortages and delays.
CFC, as third party company, began ACDM management for some Airlines obtaining surprising results.
Gate setup
CFC also provides additional services such as checkin and gate set-up with company equipment as required.
VIP services
VIP Meet & Greet arrival
Our VIP Meet and Greet service includes an assigned personal assistant who will welcome you right at the arrival gate or terminal entrance and provide assistance throughout your journey.Your guide will manage driver communication and timings for arrival. In addition requiremnts for baggage handlers will also be coordinated.
This service is accessible to passengers flying with any airline and in any class.
- Meet and Greet at the arrival gate
- Guidance through passport control for international arrivals
- Assistance with luggage (subject to an additional fee based on the quantity)
- Accompanying to the exit
- Transfer service from the airport (additional fee)
- AirSide with a dedicated car below the aircraft in case of remote stand available upon request on additional fee.
VIP Meet & Greet departure
Our VIP Meet and Greet service offers a welcoming professional assistant who will meet you at the curbside upon your arrival at the airport.and assist you throughout your journey right up to the departure gate. This service is open to all passengers regardless of the airline or ticket class they are flying with.
- Meet and Greet at the curbside
- Assistance for VAT refund formalities
- Luggage assistance to the airline’s counter (subject to an additional fee based on the quantity)
- Check in assistance
- Guidance through security checkpoints
- Lounge access (included in your flight ticket or on additional fee)
- Accompanying to your departure gate
- Assistance with boarding
- AirSide Boarding through a dedicated car below the aircraft in case of remote stand upon request on additional fee.
VIP Meet & Greet connection
Our VIP Meet and Greet service includes a dedicated greeter who will welcome you at either the arrival gate or the terminal entrance and provide continuous assistance right up to the departure gate. This service is accessible for all passengers, regardless of their airline or ticket class.
- Meet and Greet at the arrival gate
- Guidance through customs and immigration on international arrivals
- Assistance with luggage transfer (subject to an additional fee based on the quantity)
- Accompanying through security checkpoints
- Lounge access if eligible
- Accompanying to a departure gate to board the plane
- Boarding through a dedicated car below the aircraft in case of remote stand – TARMAC (Additional fee)
AIRPORT Lounge
Travelling for Business or Leisure, Airport Lounges are the perfect treat for you and your loved ones. Now you can relax, eat, catch up with work at any of our partner lounges around the world with our pre-bookable aiport lounge service.
- Book Online using our hassle-free booking engine
- Provide hyperlink
- Receive your confirmation upon booking
- Meet the representative upon arrival of the lounges
- Guidance through security checkpoints
Surface transportation
CFC provides you with a dedicated driver on arrival or departure, who are in constant communication with your assigned assistant. Allowing you to reach your destination avoiding any stress with your private personal transportation. A selection of either Car, Sedan or Van is available for you.
Lost and found
CFC takes care of the lost baggage procedures, investigating the search and requesting the relevant handler for a timely return to the customer.
Contact
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